Student Success Suite 1.0 Release Issues Update#2

The Student Success Suite 1.0 has supported the creation of 27,823 new student accounts  and 46,254 new student applications since its release to production on January 30th, 2022.

Below is a list of the Severity 1 issues reported by colleges with an update on the status of each. These are the highest-priority issues for the Tech Center which affect the largest number of colleges. Issues that require a code change to fix will be slated for a hotfix as soon as possible. 

CCCApply Production Report Center Not Available: FIXED!

  • Intermittent Issues Creating a Student Account: In Progress
  • Important Notes:
  • This issue seems to occur only when the student chooses a mobile phone as their primary verification method.
  • Impacts: Many students are frustrated at not being able to create an account, and at having long wait times for support staff to assist them.
  • Recommended workaround: Direct students to use email as their primary verification method so they can successfully create their student account.

The Issues below impact Download Client application delivery only:

SSN missing on student applications. "SSNERROR" displaying in SSN field: In Progress

  • Important Note: The SSN number has been captured for students who entered one, and will be delivered via the Download Client once the fix is deployed.
  • Fix Status: This fix for this will be implemented shortly via a hotfix. Announcement of the production deployment of the fix will be broadcast via email, listservs, and the staff support forum. 
  • Impacts
  • This issue affects only colleges using the CCCApply Download Client.
  • The “SSNERROR” value in the SSN field has interrupted the SIS/ERP import process for many student application records.
  • Recommended workarounds
  • Update the SIS/ERP import processes to ignore the SSN field for now. The SSN number has been captured for students who entered one. Once this issue is fixed the student’s SSN will be delivered via the Download Client.
  • Colleges that have a production implementation of SuperGlue running in parallel with their Download Client can obtain the SSN number from the SuperGlue staging tables.

CCPG SSN and Middle Name fields missing in Download Client application data: In Progress

  • Fix Status: Research indicates this issue may have the same root cause as the SSN error issue and may be addressed with the same fix. This issue will be re-evaluated once the SSN issue is fixed. 
  • Note: SSN Number has been captured for students who entered one and can be delivered via the Download Client when the fix has been deployed.
  • Impacts
  • Colleges are hindered in their ability to process student CCPG applications 

Issues Fixed from 1/31/2022 to 2/4/2022

Spam Filter Utility in CCCApply Not Showing Some Applications: FIXED!

  • Fix Status: Fixed–Database updates completed on February 3, 2022 have fixed this issue. Colleges should now be able to use the CCCApply Administrator’s spam filter utility to search for and find their previously missing student applications.

Students Encountering 503/504 Errors When Clicking College Standard Application “Apply” links: FIXED!

503/504 Errors When Students Attempt to Access Online Non-Credit Applications: FIXED!

  • Important Note: This fix may involve re-setting the Application type in the Edit Terms page in CCCApply Administrator. The SSS 1.0 Release included an enhancement so that Non-Credit Applications use their own, separate, terms. Refer to the SSS 1.0 Release Notes for more information on this enhancement.

Lower Severity Issues

Lower severity issues affecting fewer colleges or with workarounds in place are also being researched and addressed; however, these issues may not be included in the first post-release hotfix, which will be focused on addressing the Severity 1 issues listed above.

To report any additional issues please contact the staff support helpdesk:

[email protected]

Student and staff helpdesk volume has increased due to the new student account system rollout. Our 24/7 student support team is addressing all student calls and emails as quickly as possible. Staff support is also responding as quickly as possible to all reported issues and to college staff inquiries.