How to file a C-ID support ticket.
Support is initiated by sending an email to [email protected] Your email is processed and added to the C-ID support queue, which generally operates on a first in first out basis.
Ideally, that initial email will contain as much of the following information as is possible to share:
- Date of the issue, your user info (name and role) and College.
- Can it be reproduced? (Is this a single, specific and isolated issue or something all impacting more than a single submission or review?
- What O/S or Browser was being used? (Mac, PC, Firefox, IE, Chrome, Safari, etc)
- What screen was user in when error occurred? (Links to the page where you experienced the issue are very very helpful!)
- What were you trying to do?
- What specific data was entered? (details of filters, etc)
- What steps did they take? (for example: User entered data, clicked save, attached documents, clicked save, clicked submit, which produced the error message)
- Details on what you were expecting to have happen instead of the issue
- Any images or screenshots that would help get started.
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