Noncredit App Pilot App Link Signing Into Credit App

Jaspal_Singh

Hi,

The pilot noncredit application returns users to the pilot credit application somehow if the user lets the application idle and gets timed out. As of now if a person gets signed out and then signs back in by hitting the return button they may inadvertently fill out the pilot credit application. The only way back to the noncredit application is to go back to the noncredit URL link and then reopen the noncredit app link.

I had this problem with multiple staff members who were viewing the application in a training while I was going over the new application. Some staff filled out the application, which was showing credit programs of study. Could you help me understand why this could be happening.

Thank you,
Jaspal

Ari_Bader-Natal

We heard from applicants who started the non-credit application but ultimately submitted a credit application and I wasn't sure how that might happen. I hadn't seen it myself, but a timeout and refresh like what you're describing could definitely have also been the source of the issue that our applicants were running into. 

Jaspal_Singh

Hi,

I'm following up on this issue because it's still a problem with the live CCCApply Noncredit application link. As I mentioned in my original post the pilot noncredit application returns users to the pilot credit application somehow if the user lets the application idle and gets timed out. As of now if a person gets signed out and then signs back in by hitting the return button they may inadvertently fill out the pilot credit application. The only way back to the noncredit application is to go back to the noncredit URL link and then reopen the noncredit app link.

Is there something that can be done so when the students click the return button, they come back to the Noncredit application?

Thank you,

Jaspal Singh

Kyle_Mack

We are looking into implementing the non-credit app and have noticed this problem as well. An applicant signs out of the application prior to beginning the application. Then they are shown a link labeled "Return". This link takes them to the credit app. I agree with Jaspal's question.

"Is there something that can be done so when the students click the return button, they come back to the Noncredit application?"

Thank you,

Kyle Mack

Jason Smith

Hello Kyle,

I have opened a Zen Desk ticket on this item. We will begin investigating this issue, attempt to understand why it happens, and see if there is a way to return the student back to the NC app, if that is where they came from.

I expect that a Jira will also be opened.

Thank You,

Jason Smith