Notice: SSO Proxy/Canvas connectivity and login issue

Roberto
Roberto
edited September 2019 in CCCTC System Alerts
Good afternoon,

We're receiving reports colleges are having connectivity and access issues with accessing their Canvas account(s). We are currently researching the problem and will update this post with more information or resolution information when we have it.

Apologies for any inconvenience to your students and staff.

Comments

  • Roberto
    Roberto
    edited September 2019
    Hello all,
    Just to provide an update, this issue has been resolved and end-users can now access Canvas. An issue was discovered that caused some intermittent connectivity issues but access has been restored and everything is working as expected

    Apologies for any inconvenience this may have caused.
  • Roberto
    Roberto
    edited September 2019
    Hi all,
    An expired metadata security certificate in OpenCCC was the root cause of the two-hour Canvas outage for CCC students yesterday. Monitoring measures are being put into place that will alert Tech Center staff to any similar issue in the future before students and staff are affected.

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