phone extension format changed

severasevera Member
edited February 2019 in CCCApply

Starting Sep 30th (obviously as part of the rollout of the new version), it appears possible to enter character values in the phone number extension fields. Previously it appears only numbers were allowed. The data dictionary defines the format as "Null or numeric string; integer up to 9999", so this appears to be a bug. It applies to both domestic and international.

Answers

  • Merrie_WalesMerrie_Wales Moderator
    edited October 2018
    Good morning Mike,
    I will export this issue to a support ticket, so we can troubleshoot further.  Once that ticket is created I will need screen shots of what you are seeing, confirmation ID's and CCCID's from submitted apps where this is occuring.
  • severasevera Member
    edited October 2018

    thanks Merrie. I will respond to the ticket.
  • Debra_ThayerDebra_Thayer Member
    edited February 2019

    Hi Merrie,
     

    We're seeing unexpected characters in the EXT field especially "us".  Is it related to this case?

    Thank you,

    Debra
  • severasevera Member
    edited February 2019

    Yes, that's the symptom. Last I heard it will be fixed in the march 6.4 release.
  • Merrie_WalesMerrie_Wales Moderator
    edited February 2019
    Debra,
    The fix for this will be in the 6.4 Release

Sign In or Register to comment.