UPDATE: OpenCCCApply Infrastructure Migration Complete - Account & Apps are back online

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  • Updated 2 years ago
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At approximately 7:09PM on Saturday evening, May 6, the OpenCCCApply infrastructure maintenance was completed. 

OpenCCC Account and CCCApply Standard, BOG, and International Applications are back online and students can now access all college application URLs.

Access to the CCCApply Administrator and CCC Report Center is also restored. 

On behalf of the CCC Technology Center, we'd like to thank all California Community Colleges' staff and students for their patience during this process. 
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Patty - OpenCCCApply Product Manager, Official Rep

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Posted 2 years ago

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2 years ago
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Elizabeth

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Hello, I am having trouble accessing the Report Center this morning.  I am getting an error that the page is unavailable.  Are any other schools having this issue?
2017-05-08T15:40:42+00:00
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Michelle W.

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I usually have issues when I log in with Windows IE but works fine with Chrome. Have you tried that?
2017-05-08T15:49:15+00:00
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Elizabeth

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Thanks for the recommendation Michelle.  Unfortunately, it didn't resolve the issue.
2 years ago
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Merrie Wales, Official Rep

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Elizabeth,
Will you send a screen shot of the error, as well as the URL you are using?  Is this everyone at your College, or just your login not working?
2 years ago
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Joel Diaz

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We are encountering the same issue both the report center and the admin center.


2 years ago
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Elizabeth

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What is your email address Merrie?  I'd be happy to send you a screenshot and the url.  I have had a few others from my college try to access the Report Center, and they are experiencing the same issue as well.

2 years ago
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Elizabeth

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My error that is displaying doesn't sound as threatening as Joel's does.  It just says "This site cannot be reached.  Idp.msjc.edu did not respond".  The URL I use for the Report Center is:

https://idp.msjc.edu/idp/profile/SAML2/Unsolicited/SSO?providerId=https://admin.openccc.net/shibboleth&shire=https://admin.openccc.net/Shibboleth.sso/SAML2/POST&target=https://admin.openccc.net/jasperserver-pro/

2 years ago
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Merrie Wales, Official Rep

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mwales@ccctechcenter.org or you can create a ticket at staffsupportccctc@openccc.zendesk.com
2 years ago
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Michelle W.

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Report Center is working for me.
2 years ago
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Merrie Wales, Official Rep

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Thanks Merrie. My connection to the Report Center is working again now. Elizabeth Mascaro
2 years ago
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Merrie Wales, Official Rep

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Joel,What fixed the issue for Elizabeth, was to delete the browser history, and clear the cookies then restart the browser. Will you also do that and let me know if that resolves your connection issue.
2 years ago
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Joel Diaz

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I deleted the browsing history and cookies but I am still encountering the same error.

2017-05-08T17:08:38+00:00
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Merrie Wales, Official Rep

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Joel,What browser are you using?
2017-05-08T17:09:53+00:00
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Joel Diaz

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I tried both IE and Chrome with the same outcome.

2017-05-08T17:19:43+00:00
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Merrie Wales, Official Rep

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I had some issues with Chrome this AM, don't use IE. My Firefox is working fine...
2017-05-08T17:23:18+00:00
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Joel Diaz

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I just tried Firefox and encountered the same error.
2 years ago
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Irene Haneta

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Unfortunately, I'm also having issues with the Report Center.  I'm not receiving errors messages, but the site will kick me out after a few minutes.  
2 years ago
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Merrie Wales, Official Rep

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Irene,What browser are you using? What College are you from? And when you say "a few minutes" how long? Also are you running a report, or do you just have the Report Center open. When it "kicks you out" what happens?
2017-05-08T22:41:46+00:00
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Irene Haneta

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Hi Merrie.  Irene from Hartnell College.  I'm using the report center to lookup individual applications.  I'm using the Application Lookup by Birthdate and I'll be able to bring up 2 maybe 3 applications, and when I enter the next DOB, the system just kicks me off line and I get bounced back to the log in screen. 
2017-05-08T22:43:31+00:00
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Irene Haneta

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I'm using Google. 
2017-05-09T16:38:08+00:00
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Merrie Wales, Official Rep

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Irene,  this sounds like a "ttl" or time to live connection issue.  Did this just start with the infrastructure update this weekend?
2017-05-09T16:44:04+00:00
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Irene Haneta

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Yes.  I've never experienced this before Monday. 
2017-05-09T17:09:58+00:00
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Merrie Wales, Official Rep

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Ok, thank you. Have you asked your IT department if anything changed on your network?
2017-05-09T18:41:10+00:00
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Irene Haneta

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I haven't brought it to their attention yet, but will do that now.
Thank you Merrie.   
2 years ago
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Edgar Gudarrama

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Hi, 

I am getting the same error message below when trying to access the BOG Report Center. I have tried it in Chrome, IE, and Firefox with the same result. It will let me login with my credentials but receive this message soon after. 

Edgar Guadarrama
Financial Aid Specialist
Irvine Valley College


Logo
opensaml::FatalProfileException

The system encountered an error at Mon May 8 21:41:20 2017

To report this problem, please contact the site administrator at root@localhost.

Please include the following message in any email:

opensaml::FatalProfileException at (https://admin.openccc.net/Shibboleth.sso/SAML2/POST)

Unable to establish security of incoming assertion.
2017-05-08T21:51:43+00:00
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Merrie Wales, Official Rep

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Edgar,Your school is in the South Orange District correct? This issue was reported by your IT staff this AM, and it is being worked on.
2017-05-08T21:52:49+00:00
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Edgar Gudarrama

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That is correct. I will wait to hear back from our IT department. 

Thank You
Edgar Guadarrama
2017-05-08T21:55:50+00:00
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Merrie Wales, Official Rep

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Edgar, Please try again, as the DevOPS folks just put a fix in place they believe.
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