UPDATE: OpenCCCApply Infrastructure Migration Complete - Account & Apps are back online

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • 1
At approximately 7:09PM on Saturday evening, May 6, the OpenCCCApply infrastructure maintenance was completed. 

OpenCCC Account and CCCApply Standard, BOG, and International Applications are back online and students can now access all college application URLs.

Access to the CCCApply Administrator and CCC Report Center is also restored. 

On behalf of the CCC Technology Center, we'd like to thank all California Community Colleges' staff and students for their patience during this process. 
Photo of Patty - OpenCCCApply Product Manager

Patty - OpenCCCApply Product Manager, Official Rep

  • 289 Posts
  • 15 Reply Likes

Posted 2 years ago

  • 1
2 years ago
Photo of Elizabeth

Elizabeth

  • 52 Posts
  • 1 Reply Like
Hello, I am having trouble accessing the Report Center this morning.  I am getting an error that the page is unavailable.  Are any other schools having this issue?
2017-05-08T15:40:42+00:00
Photo of Michelle W.

Michelle W.

  • 5 Posts
  • 0 Reply Likes
I usually have issues when I log in with Windows IE but works fine with Chrome. Have you tried that?
2017-05-08T15:49:15+00:00
Photo of Elizabeth

Elizabeth

  • 52 Posts
  • 1 Reply Like
Thanks for the recommendation Michelle.  Unfortunately, it didn't resolve the issue.
2 years ago
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Elizabeth,
Will you send a screen shot of the error, as well as the URL you are using?  Is this everyone at your College, or just your login not working?
2 years ago
Photo of Joel Diaz

Joel Diaz

  • 12 Posts
  • 3 Reply Likes

We are encountering the same issue both the report center and the admin center.


2 years ago
Photo of Elizabeth

Elizabeth

  • 52 Posts
  • 1 Reply Like

What is your email address Merrie?  I'd be happy to send you a screenshot and the url.  I have had a few others from my college try to access the Report Center, and they are experiencing the same issue as well.

2 years ago
Photo of Elizabeth

Elizabeth

  • 52 Posts
  • 1 Reply Like

My error that is displaying doesn't sound as threatening as Joel's does.  It just says "This site cannot be reached.  Idp.msjc.edu did not respond".  The URL I use for the Report Center is:

https://idp.msjc.edu/idp/profile/SAML2/Unsolicited/SSO?providerId=https://admin.openccc.net/shibboleth&shire=https://admin.openccc.net/Shibboleth.sso/SAML2/POST&target=https://admin.openccc.net/jasperserver-pro/

2 years ago
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
mwales@ccctechcenter.org or you can create a ticket at staffsupportccctc@openccc.zendesk.com
2 years ago
Photo of Michelle W.

Michelle W.

  • 5 Posts
  • 0 Reply Likes
Report Center is working for me.
2 years ago
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Thanks Merrie. My connection to the Report Center is working again now. Elizabeth Mascaro
2 years ago
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Joel,What fixed the issue for Elizabeth, was to delete the browser history, and clear the cookies then restart the browser. Will you also do that and let me know if that resolves your connection issue.
2 years ago
Photo of Joel Diaz

Joel Diaz

  • 12 Posts
  • 3 Reply Likes

I deleted the browsing history and cookies but I am still encountering the same error.

2017-05-08T17:08:38+00:00
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Joel,What browser are you using?
2017-05-08T17:09:53+00:00
Photo of Joel Diaz

Joel Diaz

  • 12 Posts
  • 3 Reply Likes

I tried both IE and Chrome with the same outcome.

2017-05-08T17:19:43+00:00
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
I had some issues with Chrome this AM, don't use IE. My Firefox is working fine...
2017-05-08T17:23:18+00:00
Photo of Joel Diaz

Joel Diaz

  • 12 Posts
  • 3 Reply Likes
I just tried Firefox and encountered the same error.
2 years ago
Photo of Irene Haneta

Irene Haneta

  • 5 Posts
  • 0 Reply Likes
Unfortunately, I'm also having issues with the Report Center.  I'm not receiving errors messages, but the site will kick me out after a few minutes.  
2 years ago
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Irene,What browser are you using? What College are you from? And when you say "a few minutes" how long? Also are you running a report, or do you just have the Report Center open. When it "kicks you out" what happens?
2017-05-08T22:41:46+00:00
Photo of Irene Haneta

Irene Haneta

  • 5 Posts
  • 0 Reply Likes
Hi Merrie.  Irene from Hartnell College.  I'm using the report center to lookup individual applications.  I'm using the Application Lookup by Birthdate and I'll be able to bring up 2 maybe 3 applications, and when I enter the next DOB, the system just kicks me off line and I get bounced back to the log in screen. 
2017-05-08T22:43:31+00:00
Photo of Irene Haneta

Irene Haneta

  • 5 Posts
  • 0 Reply Likes
I'm using Google. 
2017-05-09T16:38:08+00:00
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Irene,  this sounds like a "ttl" or time to live connection issue.  Did this just start with the infrastructure update this weekend?
2017-05-09T16:44:04+00:00
Photo of Irene Haneta

Irene Haneta

  • 5 Posts
  • 0 Reply Likes
Yes.  I've never experienced this before Monday. 
2017-05-09T17:09:58+00:00
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Ok, thank you. Have you asked your IT department if anything changed on your network?
2017-05-09T18:41:10+00:00
Photo of Irene Haneta

Irene Haneta

  • 5 Posts
  • 0 Reply Likes
I haven't brought it to their attention yet, but will do that now.
Thank you Merrie.   
2 years ago
Photo of Edgar Gudarrama

Edgar Gudarrama

  • 5 Posts
  • 0 Reply Likes
Hi, 

I am getting the same error message below when trying to access the BOG Report Center. I have tried it in Chrome, IE, and Firefox with the same result. It will let me login with my credentials but receive this message soon after. 

Edgar Guadarrama
Financial Aid Specialist
Irvine Valley College


Logo
opensaml::FatalProfileException

The system encountered an error at Mon May 8 21:41:20 2017

To report this problem, please contact the site administrator at root@localhost.

Please include the following message in any email:

opensaml::FatalProfileException at (https://admin.openccc.net/Shibboleth.sso/SAML2/POST)

Unable to establish security of incoming assertion.
2017-05-08T21:51:43+00:00
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Edgar,Your school is in the South Orange District correct? This issue was reported by your IT staff this AM, and it is being worked on.
2017-05-08T21:52:49+00:00
Photo of Edgar Gudarrama

Edgar Gudarrama

  • 5 Posts
  • 0 Reply Likes
That is correct. I will wait to hear back from our IT department. 

Thank You
Edgar Guadarrama
2017-05-08T21:55:50+00:00
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 853 Posts
  • 47 Reply Likes
Edgar, Please try again, as the DevOPS folks just put a fix in place they believe.
  • 1

Powered by Get Satisfaction