Rules - Messages not sending

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • 1

Messages are not being sent when rules are met.  I submitted applications for Fresno City College (571) and Clovis Community College (576).  We have rules for Application Confirmation and Title IX Survey that should have trigged a messages to the applicant but no message was sent.

Mirna Duarte
Manager, District Admissions & Records
State Center Community College District

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Mirna Duarte

  • 31 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
2 years ago
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 880 Posts
  • 47 Reply Likes
Mirna,
1) Are you using your Fresno email address for your testing? 
2) Are you testing in Pilot, or is this happening in Production?
3) Will you send the CCCID to me via email for the account you are testing with?
2 years ago
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 880 Posts
  • 47 Reply Likes
Mirna,
Since we opened a Zendesk for you, and the issue is resolved for your District I will mark this as solved.
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