phone extension format changed

  • 2
  • Question
  • Updated 9 months ago
  • Acknowledged

Starting Sep 30th (obviously as part of the rollout of the new version), it appears possible to enter character values in the phone number extension fields. Previously it appears only numbers were allowed. The data dictionary defines the format as "Null or numeric string; integer up to 9999", so this appears to be a bug. It applies to both domestic and international.
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severa, Champion

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Posted 1 year ago

  • 2
Photo of Merrie Wales

Merrie Wales, Official Rep

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Good morning Mike,
I will export this issue to a support ticket, so we can troubleshoot further.  Once that ticket is created I will need screen shots of what you are seeing, confirmation ID's and CCCID's from submitted apps where this is occuring.
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severa, Champion

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thanks Merrie. I will respond to the ticket.
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Debra Thayer

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Hi Merrie,
 

We're seeing unexpected characters in the EXT field especially "us".  Is it related to this case?

Thank you,

Debra
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severa, Champion

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Yes, that's the symptom. Last I heard it will be fixed in the march 6.4 release.
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Merrie Wales, Official Rep

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Debra,
The fix for this will be in the 6.4 Release