not seeing supplemental questions

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem

I uploaded new supplemental questions, then started a new application to make sure there weren't any problems. To my surprise, the new questions are not being presented. Instead, I am being asked the questions from the now Inactive set.

Is there some sort of delay between the upload of questions and when they are actually used?

Or did I have some error in my file that is causing a problem? I did not receive any messages when I did the upload. I even tried re-loading the file with an effective date of yesterday to see if that made a change (it didn't).


Photo of Lee McDonald

Lee McDonald

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Posted 3 years ago

  • 1
Photo of Merrie Wales

Merrie Wales, Official Rep

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Hey Lee,
Pilot or Production?  In an email, can you send me a copy of your "new" supp question .xml to see if I can reproduce the issue?  Thanks.
Photo of Merrie Wales

Merrie Wales, Official Rep

  • 960 Posts
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Lee,
The Production (dated Oct 16) file, that is currently Active, is what I see for supplemental questions when I use my test account to apply.  Are you using an old application to test - or starting a new one?
Photo of Lee McDonald

Lee McDonald

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I thought I had posted an update last night - when I tried a second time 30 minutes later, the questions showed up. There seemed to be a delay between the upload and the appearance of the questions.

Problem is solved.