I am a Canvas user having connection issues but my account will not sync with TechConnect Zoom.

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FAQ, Official Rep

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Posted 3 months ago

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ET, Official Rep

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Official Response
Your TechConnect Zoom (ConferZoom) account must use the same email address as your Canvas sign in email address; that address should display as the 'Identity Email' on the ConferZoom account settings page in Canvas.



This article will show you how to locate your Identify Email' in Canvas, as well as other important information.

https://ccctechconnect.zendesk.com/hc/en-us/articles/360009515333-Account-Email-Settings 




If your Canvas sign in email and your 'Identity Email' do not match, contact your Canvas administrator. 

If your Canvas administrator makes changes, please follow the steps to sync your account, then click the gray 'Reassociate my Account' button to reconnect with Zoom.