Existing Applicant/Student updated CCCApply name information in their CCCApply account but the name was not updated on application

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  • Updated 3 months ago
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Student corrected first name spelling on their CCCApply account but the name update was not captured on the submitted application: (Confirmation Number: 12530290)

Account was updated on 07/29/2019 @ 2:15pm and application was submitted/completed at 2:27pm
Photo of Craig Connor - Saddleback College

Craig Connor - Saddleback College

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Posted 4 months ago

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Photo of severa

severa, Champion

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Check the tstmp_create field too. If I recall, account info is taken at create time rather than submit time.
Photo of Craig Connor - Saddleback College

Craig Connor - Saddleback College

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For this application:

tstmp_create time/date: 7/29/2019 2:17pm
tstmp_submit time/date: 7/29/2019 2:27pm

If an applicant/student changes or updates their personal information (name/dob/ssn/etc.) when filling out the application fields (in between the create/submit times), shouldn't these updates be captured and submitted with the application?  I would think this would be a good candidate for a change request.

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Kasey Crosby, Official Rep

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Hi Craig,

I've created a Zendesk ticket so we can discuss this issue without disclosing the students information.

Thanks,

-kc