CCCApply Spam Filter FAQ Available

  • 1
  • Question
  • Updated 4 months ago
  • Acknowledged
  • (Edited)
A new FAQ on the new CCCApply Spam Filter service is now available for college users.

FAQ: Spam Filter Web Service

If you have questions that are not covered by this document now, please post those questions here and we will get them answered and added to the page.

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Also available:

New Video Tutorial: Click here to view the tutorial on YouTube! Spam Filter Web Service 

Photo of Patty - OpenCCCApply Product Manager

Patty - OpenCCCApply Product Manager, Official Rep

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Posted 11 months ago

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Photo of Bill Abiko

Bill Abiko

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We've had a handful of suspected spam apps slip through in November - none in the last 2 weeks. This after fairly sizable attacks in July and Sept-Oct.  Looks good now.


We reviewed one yesterday and could not figure out why it was stopped so we let it in.  This one seemed legit but after importing I noticed that the SSN was probably issued 10 years before the birthdate.  We can't see that in the report from the Report Center. Is it possible to get a reason listed in the spam filter interface?   I suppose we may end up emailing/phoning applicants to verify them. 

Thanks,  Bill
Photo of Merrie Wales

Merrie Wales, Official Rep

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Good morning Bill,
As noted above there is an algorithm that runs against the applications, so there typically isn't a single reason that they are marked as SPAM.  You may always go back into the SPAM filter interface and mark that application as Confirmed SPAM, and that will help the tool to add the information regarding that application to the "learning" model.
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Bill Abiko

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Hi Merrie,

Just reread the part about the 200+ features involved in the decision.  Most of the ones I’ve seen in the filter are obviously spam.  That was the first one that threw us.  We still think it’s a good applicant though I may have A&R check.  Hopefully it’s a rare occurrence that we can handle individually.   Thanks!

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Niruba

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Hello Merrie, Is it possible that you can share the algorithm that checks or direct me where I can find that information, please. Some of the homeless youth applications were marked as spam. So it will be helpful if we know how CCCApply is identifying them as spam.

Thank you,
Niruba.
Photo of Merrie Wales

Merrie Wales, Official Rep

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Hi Niruba,
No we will not be able to share the algorithm with you as it is an ever changing process, based on submitted applications.  Here is a link directly to the FAQ's about the SPAM filter: https://cccnext.jira.com/wiki/spaces/PD/pages/825131013/FAQ+Spam+Filter+Web+Service  

We encourage all Colleges to review the applications in the SPAM filter utility, daily, so any incorrectly mark applications can be marked as "VALID" .  Thank you for your question!
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Niruba

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Thank you Merrie for the response.
Photo of Matthew Owen

Matthew Owen

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Is there a private forum we can discuss spam issues in?
Photo of Merrie Wales

Merrie Wales, Official Rep

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Matthew,
There is not currently a private forum for SPAM filter issues.  We have notified the Product Manager, Patty Donohue, about your question.  If a private forum becomes available we will let you know.  Thank you for your question.
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Bill Abiko

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Merrie,

We received another spam notice with 0.9998005033 probability.  Couldn't tell why it would be marked so high.  Things might have been slightly off.    IP Address, no telephone numbers, email address.  Couldn't tell definitively that it was spam.  The 0.9998005033 rating seems almost certain but it would be nice to know why.  If the spam filter is that certain should I even question it?

I took some of those odd entries listed and looked in our imports and found 3 others in the last few days that showed the same traits.  The giveaway is that they entered the same phone number in one of our supplemental fields which isn't unheard of but very unlikely.  I'll mark them as spam in the admin center.

We still haven't decided who is going to look into these spam apps.  At the moment it's me. Again, it would be nice to know why they're caught.  I'm spending way too much time trying to figure it out.

Bill Abiko 
Photo of Steven Tran

Steven Tran

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Hello,

A side note, students who are in the SPAM Filter page.. are they being notified through their email from CCCApply that their account could possibly be SPAM?

Steven
West Valley College Admissions
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Merrie Wales, Official Rep

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No Steven, the students are not notified.  That is why it is important for Admissions and Records staff to view the applications in suspense in the SPAM folder on a daily basis.
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severa, Champion

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Not sure if this is the right thread, but is it more likely for homeless to be caught by the spam filter due to the lack of address information, independent of other indications? We have a user that thinks they see that pattern and I wanted to be able to confirm or deny that. 
Photo of Merrie Wales

Merrie Wales, Official Rep

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Mike,
I have responded to your question, outside of the Public Forum.  Please let us know if you have additional questions.
mkw